Lakeview Family,

Our team wants to comfort you in knowing that Veterinary Medicine is an ESSENTIAL business, and we are here for you! We are open and committed more than ever to providing superior service and medical excellence to all of our Lakeview pets and clients. As the COVID-19 (coronavirus) situation continues to evolve, we are devoted to protecting the health of our clients, our team and their families while maintaining our quality veterinary care. We can assure you that we are staying updated on the latest protocols from leading authorities including the Center for Disease Control, American Veterinary Medical Association, American Animal Hospital Association and the Oklahoma State Government.

In order to best serve our patients, while protecting their human owners and our staff, we have decided to restrict clients from entering our facilities. This is an incredibly difficult decision as we know how important the human-animal bond is and the personal relationship we hold dear with each of our clients; however, it is in the best interest to protect our Lakeview Family and our community so that we may continue providing veterinary service to your pets.

Effective Saturday, April 4, 2020, Lakeview Pet Hospital will be utilizing a “curbside only” check-in for all veterinary services. Once you arrive, please call the front desk at 405-848-2483 and let the receptionist know your name, your pet and the nature of your visit (appointment vs pickup). Let them know the make/color of your vehicle and if you intend to wait in the parking lot or would like to schedule a pickup time.

We sincerely appreciate your patience and understanding as we navigate our new process. We want what is absolutely best for you and your pet, so remember, this is only temporary…our Lakeview Family is furever ❤️🐾

Exam/sick appointments:

• Contact the front desk for check-in, and to give a history
• Please have your pet on a leash or in a carrier, removed from the vehicle. It will be easier on your pet if you can get them out of the vehicle and make the hand-off to our staff. It can be stressful for a pet to have random hands coming inside the car to get them.
• A Staff member will retrieve your pet using our clinic slip leads and your pets’ belongings will stay with your vehicle
• During the exam, the doctor or technician will call you to discuss concerns, diagnostics, treatments, estimates, medications or other information involved in the appointment.
• Payment will be conducted over the phone (all forms of payment are still accepted).
• Your pet and food/meds etc. will be returned to your vehicle

Surgery, Grooming, Drop-offs/Pick-ups:

• A team member will come to your vehicle to discuss information prior to the procedure. You may also sign a surgery estimate and/or a procedure authorization.
• The surgery team will contact to coordinate a pick-up time and keep you updated throughout the procedure. They will contact you when ready for pickup and to go over discharge instructions.
• Call the front desk (405-848-2483) upon arrival for pickup and payment will be conducted over the phone or cash/check at your vehicle.
• Your pet and food/meds etc will be returned to your vehicle

Medication/Food Refills

• Please contact our office for any food/medication refills prior to arrival via phone (405-848-2483) or e-mail lvph2015@gmail.com. This will allow us time to ensure it is in stock and ready upon your arrival.
• Contact the front desk once parked.
• Payment will be conducted over the phone or cash/check at your vehicle, and your food/meds brought out to you.